How To Use Our Website Portal
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How To Use Our App
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FAQ: Site Managers
1. When do I need to submit a new tenant’s information?
We’d like to receive the tenant’s information as soon as they express interest in your property. This helps the process go smoothly and prevents any unauthorized installations.
3. Who does the installations?
Currently all Satellite Installtions are done thru Service Hubb Technicians. Other providers such as Century Link, Spectrum will send a technician out. However site manger will receive an email regarding this when we book each service to inform of you of an authorized install.
5. What is the typical wait time for an installation?
Typical Installation is 24 to 48 hours.
2. Do you charge the resident any fees?
We offer the same pricing as going through the Provider directly. There are no added fees to the tenant for using our company. We also offer Free Service Calls and Support as per our agreement with the Apartment Community.
4. If a tenant has an issue who should they call?
We would like the resident call us for any issue or problem. If we can not resolve it we will then transfer them to the correct department eliminating the resident’s frustration.
6. Do I need to submit existing tenants?
If an existing resident is interested in new services we ask that you submit their information. We can also supply you with information about Service Hubb that you can pass out to existing tenants.
7. What if a new resident has an existing service provider and would like to transfer service?
If the tenant has existing service they’d like to transfer, their information still needs to be submitted. We will be happy to assist with any transfer needs.